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Support Request
Ken Hamilton
2026-07-23T15:10:13-05:00
Support Request
Support Request Form - Iris Networks
Contact Information
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Support Request Details
Subject
Company Name
Affected Circuit ID
Product/Service Affected
--None--
Fiber
Broadband
Ethernet
DIA
DDoS
Wave
IP Address
Colo
Transport
Other
Outage Type
--None--
Complete Outage
Degraded Service
Intermittent
Latency
MTCE - Emergency
MTCE - Standard
No Service
Other
Packet Loss
Partial Outage
Performance Issue
Non-Outage (4)
Full Problem Description
Technical Specifics
Time Zone
--None--
Eastern (ET)
Central (CT)
Mountain (MT)
Pacific (PT)
Alaska (AKT)
Hawaii (HT)
Intrusive Testing?
--None--
Yes
No
Hours of Dispatch (Multiple)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Open
Close
24/7
Alternate Contacts (Optional)
Alt Name
Alt Phone
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VoIP Issues (If Applicable)
This is a VoIP related issue
VoIP Phone Number
CPNI Number
Audio Issue Type
--None--
Yes - One Way Audio
Yes - No Audio
Yes - Poor Quality
Yes - Echo/Feedback
Yes - Choppy/Robotic
No
Unknown
Audio Quality Issue Confirmed
VoIP Issue Description
Call A VoIP Issue Date:
Call A: Date/Time
From
To
Call B VoIP Issue Date:
Call B: Date/Time
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Call C VoIP Issue Date:
Call C: Date/Time
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