Sales Engineer

ABOUT IRIS

 As a customer-centric organization, IRIS Networks is a leading telecommunications company dedicated to providing innovative solutions for seamless communication. With a focus on cutting-edge technology and exceptional service delivery, we are at the forefront of transforming how people connect. As we expand our operations, we seek a highly skilled and experienced Sales Engineer to join our dynamic team.  

Description

Salary: $90,000 – $100,000 base salary + commission
Location: In-office at our corporate office in the Nashville, TN area.

Are you passionate about combining technical expertise with sales strategy? Do you have a knack for designing and implementing network solutions? If so, we want you to join our team as a Sales Engineer!

Position Summary:

As a Sales Engineer, you will play a critical role in bridging the gap between our technical team and sales strategy. This position involves assessing customer network and internet system requirements to design efficient LAN/WAN networks and internet systems tailored to meet specific customer needs. You will provide valuable insights to the sales team, support proposals, and serve as a technical resource, ensuring that sales teams are equipped with the necessary knowledge to address customer inquiries and promote solutions. The ideal candidate will have both technical acumen and strong communication skills.

Key Responsibilities:

• Develop an understanding of Iris Networks’ offerings, including DIA, DWDM, Layer 1 and 2 services, DDoS, VoIP, XGS PON, and other Ethernet and wave-based services.
• Create KMZ files and VIZIO diagrams to support Sales and Service Delivery teams.
• Manage opportunities using Salesforce, ensuring smooth transitions through the sales funnel.
• Evaluate customer sites to identify new solution opportunities.
• Develop technical scopes of work, provide cost estimates, and collaborate with planning and network implementation teams for installation.
• Ensure service attributes and process requirements are met for order submission.
• Assemble service and order details to support service modifications.
• Coordinate with internal teams to ensure timely delivery of services.
• Maintain accurate service records, solutions documentation, and operating playbooks.
• Educate internal and external customers on Iris Networks’ services, processes, and customer-facing portals.
• Continuously contribute to customer experience improvement initiatives.
• Create and document processes to drive efficiency and success.
• Foster an exceptional work culture and prioritize team collaboration.
• Provide the highest level of customer service and actively participate in the execution of the company’s strategic plan.
• Perform other duties as assigned.

Requirements:

• Education & Experience: Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field preferred. Industry certifications (e.g., CompTIA A+, Cisco CCNA, Microsoft MTA) or equivalent technical training/experience are preferred. 2-5 years of experience in a similar technology sales role.
• Skills:  Proficient in project management tools, network design, and CRM systems. Strong verbal and written communication skills required. Ability to apply logical thinking to solve complex problems and communicate effectively.
• Physical & Mental Demands: Occasional standing, walking, sitting for extended periods, and lifting up to 50 pounds. Must be able to perform under pressure, meet deadlines, and work independently as well as part of a team.

Work Environment:

• Office and fiber-based telecommunications environment.
• Limited overnight travel (up to 60%) by land and/or air.

If you’re ready to combine your technical skills with your passion for sales, we want to hear from you! Apply today and join a company that values innovation, collaboration, and exceptional customer service.

IRIS Networks is an Equal Opportunity Employer.

Join us in shaping the future of telecommunications!

We invite motivated and skilled Sales Engineers with a passion for innovation to apply. Please submit your resume detailing your relevant experience and a cover letter explaining why you are the ideal candidate for this position to hr@irisnetworksusa.com.