Network Systems Technician

Built from the ground up as a carrier’s carrier, IRIS Networks delivers unparalleled reach – 5,000 mile fiber network – and capacity making us the premier Fiber Network in TN!

We are expanding our digital footprint – come join our winning team!

If you’re excited to embrace opportunities in a high-energy, collaborative environment and play a key role in advancing network technology, this is the opportunity for you!

As a customer-centric organization, IRIS Networks is a leading telecommunications company dedicated to providing innovative solutions for seamless communication. With a focus on innovative technology and exceptional service delivery, we are at the forefront of transforming the way people connect.

As we expand our operations, we are seeking a self-motivated and hardworking Network Systems Technician to join our dynamic team in Nashville, TN.

We are proud to offer:
• Performance-based bonuses
• Comprehensive healthcare, vision, and dental plans
• 401(k) retirement plan with company match
• Generous vacation and paid time off
• Professional development opportunities
• Complimentary gym membership
• Dynamic and inclusive work environment

A Network Systems Technician is responsible for assisting the Engineering team in monitoring, expanding, provisioning services, and maintaining the organization’s network infrastructure to ensure smooth and efficient operations. Title level and salary will be commensurate with experience and education.

As a Network Systems Technician, you will play a crucial role in the design, implementation, and maintenance of our telecommunications systems. You will leverage your technical expertise to ensure our network infrastructure’s reliability, scalability, and performance. You will also work collaboratively with cross-functional teams to deliver high-quality solutions that meet the evolving needs of our customers.

Network Systems Technician Qualifications include:
• A bachelor’s degree in computer science, telecommunications, or a related field is a plus.
• Proven experience 1-3 years in designing, implementing, and maintaining large-scale telecommunications systems.
• Experience with Ciena, Juniper, Cyan, and/or Arista is a plus.
• Knowledge of networking protocols, hardware, and software related to telecommunications.
• Proficiency in system integration, optimization, and troubleshooting.
• Excellent communication and people skills.

Responsibilities:
1. System Design, Maintenance and Provisioning:
• Run diagnostic tests on communication between network equipment
• Configure, provision, troubleshoot, and update networking equipment.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable and efficient system designs.

2. Network Monitoring and Optimization:
• Oversee the implementation and deployment of telecommunications systems, including hardware and software components.
• Optimize network performance and troubleshoot complex issues to ensure seamless and reliable operation.
• Ensures the system operates in line with specifications by monitoring equipment functions.

3. Customer Care and Escalations:
• Provide technical end-user support, troubleshoot network issues, and resolve them.
• Communicate with end users to understand and troubleshoot problems.
• Assist the NOC (Network Operations Center) Technicians with escalations

4. Collaboration and Teamwork:
• Collaborate with project managers, network engineers, and other stakeholders to ensure successful project delivery.
• Collaborate with the Engineering team to develop and maintain network infrastructure.
• Provide remote technical support to on-site field technicians.
• Collaborates with the Engineering team to review and analyze hardware and software needs; recommends appropriate changes.

5. Security and Compliance:
• Implement and enforce security best practices to safeguard telecommunications systems and data.
• Ensure compliance with relevant industry standards and regulations.

6. Documentation and Reporting:
• Create comprehensive technical documentation for system configurations, processes, and procedures.
• Generate regular reports on system performance, capacity, and reliability.
• Develops and maintains records related to network buildouts and customer circuits.

Join us in shaping the future of telecommunications!
If you are a motivated and skilled Network Systems Technician with a passion for innovation, we invite you to apply. Please submit your resume detailing your relevant experience and a cover letter explaining why you are the ideal candidate for this position to hr@irisnetworksusa.com.  

IRIS Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.